Terms of service

PLEASE NOTE: Easy2Switch UK Ltd is independent from (and not associated to) any gas or electricity suppliers.

We therefore do not supply directly. We are here to help make it easier for individuals and businesses to compare electricity and gas suppliers and switch to a better deal, saving you time and money.

About our broker services

There is no cost or obligation to obtain a price comparison or ask for advice. However, by agreeing a contract via our service, you are accepting that your chosen supplier may pay Easy2Switch an introduction fee, depending on the supplier.

Level of service and fees would be agreed in advance and then paid directly from you the customer quarterly throughout the contract term.


We believe in giving our customers a first class personal service. If however, there’s an issue you need to bring to our attention or you would like to make a complaint, please let us know by following the steps below.

Our complaints policy

Complaints can be made over the phone or by email or letter. We’ll always do our best to sort your problem out straight away.

If we need more time, we’ll give you a reference number and contact you as soon as we’ve sorted out your issue.

In the unlikely event you not happy with our final decision we can guide you to access any relevant ombudsmen services.

You can download our complaints procedure here.

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