LEVELS OF SERVICE

Levels of Service

Our Objective:

  • To provide you with a simple, time & cost saving process for the procurement of business energy.

  • To help manage any disputes, metering or billing issues.

  • Advice on new regulation that might impact or have cost to their business.

  • To offer a trusted link between you and your business energy suppliers.

  • We provide guidance on the ideal time to issue tenders or secure energy contracts.

  • We will recommend ideal contract durations based on your requirements.

  • Confirm suitability of business energy supplier terms and conditions.

  • Manage and monitor the set-up of new business energy contracts.

Contract Support:

  • Provide direct telephone support via a dedicated account manager.

  • Free dispute and billing resolution.

  • Advice for all matters energy –metering, energy services, regulation etc.

We Promise Our Customers That:

  • treat you and your business with respect.

  • be honest, open and fair.

  • remain impartial.

  • We will deliver what we promise.

  • We will act in your best interest.

Regulations:

We are happy to be bound and abide to:

  • Data Protection Act.

  • FCA.

  • TPI Code of Practice.

  • Business Protection from Misleading Marketing Regulations 2008 (BPMMRs).

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We can arrange the most appropriate electricity or gas contract for your home or business from hundreds of supplier offers, which come in every week. The service is free to access, either over the telephone or online with our new personal quote service for Home or Business Users, Our Service is free to use.
We are now offering a range of competitive green energy deals too.